- Points Key Backend Definition
- Points User Flow
- Points Setup Guide
- Points FAQ
Frequently Asked Questions (FAQ) - Loyalty Points
No, members cannot transfer their points to others.
Yes, kindly refer to the Tango setup on How To Setup Item Rule.
Yes, every points rule can set their limit on the number of points a customer can earn per transaction or per month. Kindly refer to Points Rule.
There are two ways to handle point adjustments for refunds or cancellations:
(i) Auto Adjustment: The IT team will need to link the tracking of refunds or cancellations. When a refund or cancellation occurs, points will be automatically deducted from the member’s account.
(ii) Manual Adjustment: To simplify the process, businesses can manually adjust points in the backend. For guidance, refer to the How To Adjust Points Manually section in Tango.
In the context of points, rewards can come in various forms, such as points, vouchers, or discounts. A voucher acts as a redeem platform, allowing customers to redeem their rewards, whether it’s for products, points, or discounts. In short, vouchers serve as the tool for members to claim their rewards.
No, a Loyalty Product is not required to create a Points Offer, unless you want to offer a free product.
Yes, IT support will be required for this. Alternatively, we can create Voucher Redeem Points specifically for certain tiers. For example, VIP members can use 200 points to redeem a free coffee, while normal members would need to use 400 points.
Please refer to How To Set Up Voucher Redeem Points with Target Audience for further instructions.
Yes, IT support will be required for this.
Yes, our team can provide this service for an additional charge.
You can set a start and end date for point expiry using the Item Rule to define the expiry date for points earned from specific product purchases. For detailed steps, please refer to the Tango guide on How To Setup Item Rule.
For more dynamic configurations, IT support will be required.