- VMS Key Backend Definitions
- VMS User Flow
- VMS Setup Guide
- VMS FAQ
Frequently Asked Questions (FAQ) - VMS
Seasonal Vouchers: Brands can set up seasonal vouchers to be automatically sent to eligible members for redemption during specific periods.
VIP Vouchers: When a member reaches a specific tier, such as VIP, the system can automatically assign VIP vouchers as a reward upon successful tier upgrade.
Cart Abandonment Vouchers: If a customer abandons their cart without completing checkout, the system can send a reminder with a discount voucher to encourage them to finalize their purchase.
Location-Specific Vouchers: Vouchers can be automatically sent to customers when they reach a specific location, making this ideal for businesses with multiple branches.
Please note, these settings are not available by default. Clients or brands must contact our IT team for development.
Yes, our team can create a custom report based on the specific metrics the business needs. We will need to understand the required metrics and how to calculate them so that our IT development team can build the report according to the business’s specifications.
External QR Code: These vouchers are imported via a third-party CSV file and can be tracked by the third-party system during redemption.
Internal QR Code: These vouchers are generated by our system’s backend, and no voucher data is imported from third-party systems.
In summary, external QR codes involve integration with third-party systems, while internal QR codes are managed solely within our system.
Yes, voucher stacking can be configured by our IT team.
Yes, this is possible. It can be configured using the time fields in CRM Product, including [Redeem Begin/Expiry Time] and [Use Begin/Expiry Time]. After these settings, our IT team can assist in completing the configuration.
Yes, here’s how:
1. Assign specific stores:
Go to CRM Product → [Applicable Stores] and either select the stores directly or upload their store codes.
2. Use brand or store tags:
In CRM Product → [Applicable Store Tags], choose the appropriate tags. If multiple tags are needed, use the “OR” option for the Store Tag Operator.
Note: Make sure to first create the relevant [TAG] in the system and assign it to the store’s details.
The External SKU is used to link a merchant’s pre-existing voucher code with our system. If the merchant already has a specific code assigned to their voucher, it can be connected through the External SKU. Once set up, our IT team collaborates with the merchant’s IT team to ensure proper integration and functionality.
Yes, it can be linked. However, this requires collaboration between our IT team and the merchant’s IT team to implement the integration.