Frequently Asked Questions (FAQ) - Gift Card

Does each gift card have a unique ID?

Yes, each auto-generated gift card is assigned an unique ID, which is displayed as a QR code on the front end. This ensures that every card is distinct and cannot be replaced or duplicated.

Can gift cards be partially used?

Yes, if the gift card balance is credited to the member’s E-Wallet, they can use a portion of it while keeping the remaining balance for future use

How many types of gift cards can be created?

Currently, only two types of gift cards can be created: Cash Value Gift Cards and Product Gift Cards. However, each type can generate hundreds of individual cards.

Can businesses sell physical gift cards?

Yes, you can generate a batch of gift cards with unique IDs and print them on physical cards for sale. However, this requires assistance from our IT team to ensure proper setup and security..

Can members schedule a gift card to be sent at a later time?

Yes, scheduled gift card sending is supported, but it requires setup and configuration by our IT team.

Can customers get a refund for purchases made with a gift card?

No, we do not support refunds for purchases made with gift cards through the backend. Brands are encouraged to handle such cases independently to ensure inventory and financial records remain aligned. Please contact our IT team if you’d like to link these processes with your backend system.

Can members set a custom gift card value?

No, gift card values are preset during the system development phase. If you’d like to enable custom values, IT configuration is required.